Canadian FAQs

Stacks and Stacks has partnered with Borderfree to allow you to see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. All Canadian orders must use a Canadian credit card and be shipped to a Canadian address. Canadian orders must be paid by credit card only and are not eligible for Bill-Me-Later, Pay Pal, Gift Certificates or Google Checkout at this time. Here is some additional information for our valued Canadian buyers:

How do you ship to Canada?
Stacks and Stacks fulfills online Canadian orders through our partner, Borderfree. Simply add items to your order and click on Canadian Check Out to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. You will pay Borderfree the total amount for your order in Canadian dollars (which means that they will bill your credit card) and we will ensure that products get right to your door. If you have any questions about Canadian orders, call Customer Service at 1-800-761-5222, 7:30-4:00 PST or visit our Contact Us page and choose Order Inquiry from the drop down menu.

How much duty do you charge on Canadian orders?
Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out through our "Canadian Check Out." You will see the exact duty charges prior to submitting the order.

How much tax will I be charged on my order?
The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.

Province of Delivery	GST	PST	HST
Alberta	6%	-	-
BC	6%	-	-
Manitoba	6%	-	-
New Brunswick	-	-	14%
Newfoundland & Labrador	-	-	14%
Northwest Territories	6%	-	-
Nova Scotia	-	-	14%
Nunavut	6%	-	-
Ontario	6%	8%	-
Prince Edward Island	6%	-	-
Quebec	6%	-	-
Saskatchewan	6%	-	-
Yukon Territory	6%	-	-

What are your shipping and handling charges for Canadian orders?
Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our Canadian Check Out. We will tell you the exact charges for your desired item(s) before you actually place an order.

What are my shipping options to Canada?
Stacks and Stacks only offers standard shipping to Canada.  Express shipping is not available.

What will show up on my credit card statement?
Your order will be billed to your credit card by our international service provider, Borderfree.  "WEB/PH ORDER BRDFREE" will appear as the billing company.

When will I be billed?
Your credit card will be billed by Borderfree once your order clears the Canadian border.

What exchange rate is applied to my orders?
Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our Canadian Check Out. You will see the exact price for your order in Canadian dollars before you actually place the order.

How do I track my order?
Within 24 hours of placing your order, you will receive an order confirmation email.  When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier.  All other inquiries should be directed to our Contact Us page where you may email us by choosing Order Inquiry from the drop down menu.

What is the returns policy for Canadian orders?
Stacks and Stacks will accept returns within 30 days from the date that the order was received in-home. You must contact us within 30-days for return instructions. Failure to contact us, may affect our ability to process the return and any corresponding credit to your account. Please email us by visiting our Contact Us page and choosing Returns from the drop down menu, or call 1-800-761-5222 for instructions prior to returning any item.