CUSTOMER SERVICE LEAD/VENDOR MANAGEMENT

We are seeking a resourceful person with great customer service skills to assist our Customer Service Manager. You must be a good problem solver, make sound decisions, be computer savvy, and willing to do a variety of jobs. You must possess exceptional phone skills, pay attention to detail, and have the ability to motivate others.

Responsibilities, Skills and Experience:

• Train, coach and monitor CSRs, to ensure accurate, timely, high-quality responses to inquiries (telephone, E-mail, Live Chat).
• Assist with escalated issues with customers, freight carriers and vendors.
• 5+ years supervisory experience in a high volume contact center.
• Able to address performance issues, and recommend corrective action.
• Maintain open and frequent communications with Manager, and assist with a variety of projects.
• Be a self-starter with the ability to motivate others, and work as part of a team
• Possess exceptional verbal & written communication skills
• Excellent at trouble shooting, and enjoy researching and solving problems.
• Ability to work in fast paced environment
• Computer literate, proficient with MS Office products, and adept at maneuvering within a Windows environment.

The individual selected, will serve as a team leader, and report to the Call Center manager. Please do not apply unless you possess 90% + of the requirement listed, have a strong work ethic. Please send your resume in the body of your email. ATTACHMENTS WILL NOT BE READ, and will be deleted. Only qualified candidates will be contacted.

Send resumes to employment@stacksandstacks.com