CUSTOMER SERVICE SPECIALIST

Responsibilities include:

· Communicating with customers via telephone, email and Live Chat.
· Providing product information, placing customer orders and processing returns.
· Interacting with suppliers and freight companies to resolve issues concerning product   availability, shipments, delivery, and damaged goods claims.
· Filing claims with carriers for lost/damaged shipments.
· Document customer problems in our system, and escalate as appropriate.

Applicants should possess the following skills:

· Excellent verbal and written communications skills are an absolute must.
· Familiarity with Microsoft Office systems (Outlook, Word, Access), proficiency   navigating within a Windows environment, and comfort performing web searches.
· The ability to deal with a variety of customer inquiries and situations, identify
   problems, and provide solutions.
· Be a self-starter, exercise independent judgment, and make sound decisions.
· The ability to work efficiently in a fast-paced, high-volume environment.
· Attention to detail and follow through, are critical.
· Must be able to organize and prioritize workload.
· Interact positively with co-workers.

Please have a positive work ethic, excellent people skills,
be a team player and have a commitment to excellent service.


Email your cover letter and resume in text format (NO ATTACHMENTS - they will NOT be read) with "Customer Service Specialist" in the subject line, to:

employment@stacksandstacks.com

Any emails sent with attachments will not be read, and WILL BE DELETED.