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Return Policy

Satisfaction Guarantee
Your satisfaction is 100 percent guaranteed. If, for any reason, you are not satisfied with your purchase, simply return any part of your order to us within 30 days.

Stacks Return Policy
Return Address
First, pack your item securely enough to withstand a small package carrier like Fed Ex or UPS. Make sure to include your return shipping receipt with a short note explaining the reason for the return. Use our Fed Ex Return Shipping or send your return using a trackable shipping method back to our warehouse (even if your order was drop shipped).

Our mailing address is:

Stacks and Stacks
Attn: Returns
2523 Product Ct.
Rochester Hills, MI 48309

We make every attempt to keep your order from getting damaged; however, damages and defects do occur. If you receive a damaged or defective product, please notify us right away (within 10 days). We will ask for your name, order number, the product name, and the nature of the damage/defect. We do require a digital image of the defect/damage emailed to us. We will then ship you a replacement item (or parts) at no charge to you.

If you decide that you do not want the damaged item, it will be considered a return. The item(s) must be returned to our warehouse, and no shipping costs will be refunded.

If the item was damaged by our carrier we will ask you to keep the item for 10 days from the time you notify us. We may have the item picked up for inspection. We will handle the claim and ship you the replacement item or parts.

Cancel an Order
If you wish to cancel your order, contact our Customer Service Department right away at 1-800-210-7712. We strive to process and ship every in-stock order within 24 hours, so immediate action is necessary to cancel an order. A restocking fee of $6.00 will be applied to all cancelled orders. Once your order has shipped, it cannot be cancelled, and must be processed as a return. Drop ship items can not be cancelled after we receive them. Also certain Special Order items cannot be cancelled; this will be noted on the individual item pages.