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RETURN

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Returns Policy

Please visit our Contact Us page and choose Returns from the drop down menu, or call 1-800-761-5222 for return instructions. Customer service can be reached @ 800-761-5222 Business hours: Monday - Friday 7:30am-4:30pm PST.


Stacks And Stacks will accept returns within 45 days from the date that the order was received. Stacks and Stacks does not offer exchanges.

All returns must be:

-Received new

-Unused

-Undamaged

-Unassembled

-In its original packaging

-With all hardware and parts, including any assembly or instruction manuals. 

Please note: altering an item in any way negates the possibility of a return

The customer is responsible for the return shipping fees, and the original shipping fee will be deducted from any credit. Additionally, if your purchase qualified for "Free Shipping" the actual cost of shipping for your item(s) will be deducted from your refund

Stacks And Stacks does not provide return shipping boxes.

Stacks And Stacks recommends FedEx (Federal Express) and/or UPS (United Parcel Services)

For your protection all packages should be insured

Upon receipt and inspection of the returned merchandise, a credit will be issued to your account. All credits will be completed within 30 days, or no more than two credit card billing cycles. Any orders paid by check or money order will be refunded by check.

Some manufacturers charge restocking fees (Qualifying item/s will be noted).

All Canadian returns will be subject to a 10% restocking fee or a $25 deduction from the cost of the item, whichever is greater.

Return Merchandise Authorization (RMA) may be required

Undeliverable packages are considered returns; standard return refunds after notable deductions apply. Please make sure to include your correct address when placing an order

Order Cancellation:

Since we are committed to shipping orders quickly, it may not be possible to cancel an order if it is already prepared for shipment or has shipped. Every effort will be made to cancel the order.

Cancellation requests should be made by calling us at 1-800-761-5222 Monday to Friday 7:30AM to 4:30PM PST. Stacks And Stacks will send an email informing you of whether the order was cancelled or not. If Stacks And Stacks cannot cancel the order you may refuse delivery or return it under the terms of our standard 45 day Return Policy.

We strongly recommend that you order all items carefully and should you have any questions please contact our professional U.S Based Customer Service team.

Please measure carefully to ensure that all assembled furniture will fit through entry ways, doors and stairs.

Some of our products are shipped from our California warehouse but most are shipped directly from manufacturers across the country. Returns can be handled differently.

Warehouse returns:

Items shipped directly from Stacks And Stacks warehouse will have a return slip located inside the box.

White Glove delivery returns:

Additional return information:

Should any returns get damaged or lost during return shipping the customer is responsible for filing any and all claims with the carrier. Stacks and Stacks will be unable to provide a credit for damaged or lost merchandise

 After 45 days we reserve the right to refuse a return. The refund for any granted returns after such time will consist of store credit for item cost minus any applicable fees.  Altering an item from its original condition in any way negates the possibility of the item being returned.

Customers who receive incorrect merchandise should contact Stacks and Stacks within 4 days of receipt of merchandise in order to have the issue corrected. If customer keeps any merchandise longer than 45 days then we will not be able to honor a credit, return, or ship a replacement item.

SOME ITEMS CAN NOT BE RETURNED:

Customized items such as Address plaques, mailboxes, door mats etc.

Custom made products, such as Outdoor Furniture Cushions, etc.

All Bedding materials (Mattress, Pillows etc.).

Any item that poses a health risk due to possible use (toilet brushes, plungers, slippers, etc.).


Stacks and Stacks will not be able to honor previous sale prices or promotions if these promotions have expired when you place your new order.

Damaged or defective items:

Please Note: If your merchandise arrives damaged, please notify Stacks and Stacks customer service team for resolution. Once resolved a full refund will be issued. Replacements cannot be obtained for Canadian customers

Be sure to open and inspect all packages immediately upon receipt! Stacks and Stacks must be notified within 4-days of receipt if any item is damaged, defective, or missing parts. Please call our office during our regular business hours, or to send an email, please visit our Contact Us page and choose Damaged/Defective Item in the drop down menu. Failure to contact our office within 4-days may void our Returns / Damaged Item policy.

If the package appears to have been slightly damaged during transit, we encourage you to write "Package Damaged" on the slip when you sign for it.

If the package is severely damaged you can refuse to accept delivery of the shipment. Please let us know if this occurs so that we are aware of the situation, and can replace your order as soon as possible.

Be sure to keep all original packaging and materials. Stacks and Stacks will submit a damage claim with the freight carrier. Items must be returned in the original packaging. It is critical you retain the original box and all packaging materials. as a call tag may need to be issued to pick-up and inspect the damaged/defective merchandise.  Failure to keep the box and materials will affect our ability to process your request for a refund or replacement. 

Stacks and Stacks will supply replacement parts whenever possible to correct any damaged or defective component of an item. Replacement parts often eliminate the need to return an item, or replace the entire item. Replacement parts will be sent via regular ground delivery, at no cost to the customer.

 



Stacks and Stacks, founded in 1984 in the San Francisco Bay Area, is a nationally recognized internet retailer. Stacksandstacks.com provides the best solutions for storage and organization, furniture, home furnishings for the living room, bedroom, office, kitchen, bathroom, and garage Choose from over 40,000 stylish, and affordable products for every room of the home.
 


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